Our Process

“Important Information Regarding your Pocket Size Pup Purchase”

PAYMENTS ACCEPTED

You may pick up your puppy in person and pay cash on pick up after a deposit has been made to reserve that puppy. We do have puppies at our Washington location to view. Call +1 (786) 739-5758 to set up an appointment to check on what pups are available to view.

We accept all payments via Credit Card/Debit Card, Zelle, CashApp, Google Pay, and Bank wire/direct deposit. All payments made in full at the time of purchase via Bank Transfer will receive up to a $50 discount as we do not have to pay credit card fees for those transactions.

SHIPPING YOUR PUPPY

Shipping is included in our pricing and is provided by a 3rd party GVM Logistics service. Pick up and visit are by appointment only. Shipping turnaround times vary depending on the location of the puppy being purchased, the age of the puppy, the progression of the puppy, and the GVM schedules. Our GVM Logistics are independent contractors and not employees of the Pocket Size Pup. GVM Logistics may be preferred, but it does require more flexibility than cargo shipping. The GVM all fly stand-by and can be bumped from an oversold flight, causing a change in delivery time for that day.

PUPPY ARRIVAL TIME

We list Ready to Pick updates on our Listings on each puppy’s page. Those are ESTIMATED dates for when a puppy is ready to leave. Every puppy’s development and especially tiny puppies may need additional time so it’s always best to call as closer to the ready-to-go date to make sure your puppy is ready for his/her new home. After submitting the booking to the GVM Logistics service, we wait for their reply on when a nanny can deliver. After confirmation, We start the process of shipping and send you the tracking details. You can track your puppy through the website of GVM logistics.

HOW TO PURCHASE

Reading the Our Process page in its entirety is the first step to purchasing. Once reviewing all our terms, conditions, puppy information on the puppies page, Breed, size info, color, and gender, and you’re ready to proceed, you can click on Inquire Now button and make an inquiry on the puppy, or you can directly purchase the puppy by clicking on “Buy Now.” After that one of our representatives will contact you soon.

Once that is complete, you will receive an email with all required paperwork of Pet transfer of ownership that needs to be filled out and returned.

We do require photo ID and ID verification for bank wire purchases. While Bank wire, you will need to contact us on our [email protected]. We will email you the information for the wire transfer.

We deliver paperwork with the puppy. Once all required paperwork is returned, we will submit your transport to the nanny coordinator with GVM Logistics. Once GVM Logistics grabs the transport, we will alert you. All vaccination records will be emailed to you so that they are not lost during transit. It is also emailed on the same day of delivery.

BOOKING APPOINTMENTS

Pocket Size Pup Offers Appointment Bookings at our Location in Washington, USA. We have a super cute location to meet your new fur baby. You may set up an appointment to see our puppies at our shop with a deposit. Our deposit fee is $200 to set up a viewing appointment for 1 puppy. The upfront deposit fee will be adjustable into the total invoice that you will be paying in at our office. We only offer to view appointments for puppies located in our Pet house in Washington. Call for availability prior to booking an appointment. There is a $200 handling fee for all puppies picked up at the Pet house due to our transport cost to our location.

Book appointment: Give us a call prior to all appointments if you have not spoken to us prior. We can also let you know what current puppies are available for viewing as this may change daily depending on what puppies find loving homes. Appointments are booked for puppies at our Pocket Size Pup location only. Book all appointments 24 hours in advance. We usually do not accept same-day bookings due to our schedules. The deposit will go towards the purchase price of the puppy you decide to reserve. There is a $200 refundable deposit for booking appointments to see a maximum of 2 pups at the appointment. This service is not for window shopping. This is an appointment service for clients who are deciding between a few pups that they already have a connection with. We do require information from the client to book the appointment. That client must be present during the appointment. 2 Adults max at the appointment. Children may visit with adult supervision.

LOCATION

We are open for calls 9 AM EST to 9 PM EST Monday-Friday and 9 AM EST to 6 PM EST on Saturday – Sunday. We have Strict Business hours to accept calls and messages. People often forget that just because we sell pups that we answer inquiries all hours of the night. Please respect our hours and if you have questions reach out during those times.

We are located at 27041 SW 138th AVE APT C HOMESTEAD, FL 33032

WEIGHT AND DEVELOPMENT CHANGES

Pocket Size Pup DOES NOT guarantee weight on any puppy sold on our website. We can give you an estimate but, in no way, shape, form, or fashion will make a promise or guarantee weight. Also, development changes are to be expected when purchasing any puppy. False expectations of what your puppy will grow up to look like are also not guaranteed. We do not refund, exchange, or cancel a sale because of changes in a puppy’s development. If you inquire about a puppy and the main questions asked are about weight, then we will ask you to shop elsewhere. We DO NOT sell puppies strictly based on a number on a scale. It is not fair to the puppy or to us to be so critical about a young puppy and only worry about the weight of the puppy if weight is the main factor for you to purchase a puppy over the age of 2 months age.

KINDNESS MATTERS

KINDNESS MATTERS and we place puppies to families we feel that are appreciative of our work, service, and dedication to each and every puppy that leaves our care. There is just about not anything that we can’t work out and come together to resolute. We are a very level-headed team that works hard for you and will do what we can to help you in any way we can. We are fair in our business and treat others the way we want to be treated. We have been in business for over 12 years and have placed puppies in loving families who have enjoyed our puppies and usually come back within 2 years for another. If you contact an attitude or confrontational we will not sell to you. We will ask you to shop elsewhere. It’s our puppies and we have every right where they will go and rude inquiries will not get you very far. Puppies always find the right home. Our business model isn’t a fit for everyone and that’s Okey but, please remember to share some kindness wherever you go. We DO NOT tolerate rude, confrontational clients, and if we feel that you are a risk to our business or our puppy your order will be canceled and refunded. That is the only time refunds are given if we CANCEL a sale.

PUPPY SHOPPING WARNING

There are a lot of puppy scams on the internet and many websites that have stolen our images and videos off our site and advertising websites. Many sites do not have a contact number or a way to reach them to have a detailed conversation about your puppy interest. They want you to wire money via western union, money gram, or bank wire. If you are sending a bank wire DO NOT send money to a person but, make sure they own a business account with their bank. Banks require information documents and proof of licenses when verifying business accounts. DO NOT send western union or money gram PERIOD! You will find yourself a victim of a scam. Shop smart and you won’t have to worry about being scammed.