Option one:

Pet Cargo

Your puppy will be shipped to an International Airport closest to you within 7 to 10 business days (depending on the destination and current weight of the puppy) only when the final payment on your puppy is completed and confirmed.

An inflight nanny is required if direct Pet Cargo flights are non-available to your city. The inflight nanny cost can vary from a destination to another. We deliver worldwide by a nanny.

The Pet Cargo has space in the plane specially designated for pets. This space is safe, pressurized, and temperature controlled. Once the flight is booked, you will receive a call from us and from the airline that will be transporting your puppy with full details about the shipping process and how you can pick your puppy at the airline office location. The Pet Cargo option is the most popular way in delivering our puppies. All of our past puppies were delivered promptly and we have never experienced any accidents since we started using this delivery method. Unfortunately, we do NOT ship to Australia, South Africa, or India due to the rules and regulations on dog imports for entering these countries. We do not offer Pet Cargo service outside the USA or Canada.

Option two:

Personal Delivery

The Nanny Service will require extra charges depending on the destination and it is necessary for all non-direct flights or for really tiny puppies(1 lb or less) for a safer journey. Puppies that are 1 lb or less can fly at any time with a nanny once the export papers are ready. It is mandatory to wait until the puppy’s weight is at least 1.5 lbs to fly by pet cargo.

One of our caring and competent nannies will take utmost care of your puppy from pick up to delivery. This service can be booked for the puppy to be delivered to any location.

Delivery time depends on the availability of the inflight nanny. Please note that our nannies fly on standby and the time of arrival can change without prior notice. Express inflight nanny delivery is available. Ask us for a quote.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Need help?

Contact us at [email protected] for questions related to refunds and returns.